Shipping & Delivery

The anticipation of a new Nserqlio™ piece begins well before the package is opened.

Whether you have selected an everyday lingerie essential, a delicate new silhouette, or something chosen simply because it caught your eye, we want the journey from checkout to delivery to be clear and easy to understand.

This Shipping & Delivery Policy explains how orders are prepared, dispatched, tracked, and handled when circumstances do not go according to plan.

Preparing Your Nserqlio™ Order

Each order moves through a preparation period before it enters the carrier network.

During this stage, order information may be reviewed, merchandise prepared for shipment, and the parcel packaged for transportation.

Standard Processing

Please allow approximately 2–5 business days for order processing before shipment.

During holidays, collection launches, promotional events, or other periods of unusually high order volume, preparation may require up to 6 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Processing time is separate from the estimated transit time shown below.

Where Orders May Ship From

Nserqlio™ works with fulfillment resources selected to support our lingerie and apparel operations. Depending on product availability, destination, and inventory location, an order may be dispatched from an appropriate fulfillment location rather than directly from our New York business address.

This allows us to coordinate inventory across our collections while serving customers in different destinations.

If an order contains multiple products, certain circumstances may also result in merchandise being prepared or delivered separately. When applicable, separate parcels may have separate tracking events.

Our corporate address should therefore not be interpreted as the origin point for every shipment or as an automatic merchandise-return location.

Shipping Charge

A standard flat shipping charge of $6.99 USD applies to orders unless a different shipping promotion, rate, or condition is expressly displayed during checkout.

The shipping charge shown at checkout applies to the order based on the shipping option available at the time the purchase is placed.

Any applicable customs duties or import charges for international destinations are separate from this shipping fee.

Estimated Transit Times

After an order has completed processing and has been handed to the carrier, estimated delivery times are generally:

These timeframes are estimates rather than guaranteed delivery dates.

The total time between placing an order and receiving it normally consists of both the processing period and carrier transit period.

For example, a United States order requiring several business days of processing will begin its estimated 8–14 business-day transit period after dispatch.

Why Delivery Can Occasionally Take Longer

Once a package has entered the shipping network, circumstances outside our direct control can affect its journey.

Possible causes of delay include:

• Severe weather

• Carrier network congestion

• Holiday shipping volume

• Transportation interruptions

• Incorrect or incomplete delivery information

• Remote-area delivery requirements

• Customs inspections

• Import clearance procedures

• Local postal or courier disruptions

We understand that waiting longer than expected can be frustrating. When delays occur, tracking information from the carrier will usually provide the most current indication of the package's movement.

Tracking Your Package

Once tracking information becomes available for your shipment, it may be sent to the email address associated with your order.

Tracking does not always update immediately after a shipping label is generated.

Please allow approximately 1–3 business days for initial carrier scans or tracking activity to appear.

During this period, a tracking page may show limited information even though the parcel is progressing through the dispatch process.

Occasional gaps between carrier scans are also possible while a parcel travels between facilities.

International Delivery, Duties & Taxes

International orders may be subject to the import rules of the destination country or territory.

Unless specifically stated otherwise at checkout, international shipments may be sent on a Delivered Duty Unpaid (DDU) basis or an equivalent arrangement.

This means customs duties, import taxes, brokerage charges, clearance costs, or similar destination-country fees may be assessed separately from the amount paid to Nserqlio™.

Where such charges apply, they are generally the responsibility of the recipient.

Customs requirements vary considerably between destinations, and Nserqlio™ does not control the amount a local authority or carrier may assess.

We also cannot guarantee the amount of time a parcel will spend in customs clearance.

Customers ordering internationally are encouraged to review their local import requirements before completing a purchase.

Checking Your Delivery Information

Before submitting your order, please review your shipping details carefully.

An incomplete street address, incorrect postal code, missing apartment or unit number, or other address error may prevent successful delivery.

If you discover a mistake shortly after ordering, contact us as soon as possible:

service@nserqlio.com

We will make a reasonable effort to assist when the order has not yet progressed too far through processing. However, an address change cannot be guaranteed after an order has been submitted.

Once a parcel has been transferred to a carrier, we may be unable to redirect it.

Order Changes & Cancellation Requests

Because orders can move into preparation shortly after they are placed, requests for cancellation or changes should be submitted within 12 hours of purchase.

Please email:

service@nserqlio.com

Include your order number and clearly describe the change you are requesting.

Submitting a request within this period does not guarantee that a modification can be completed. If fulfillment or shipment has already progressed beyond the point where an order can reasonably be changed, the original order may continue to shipment.

If you no longer want an eligible item after it arrives, our separate Returns, Exchanges & Refunds Policy will apply.

If Your Parcel Arrives Damaged

Although lingerie and apparel are packaged for shipment, parcels can occasionally be affected while traveling through a carrier network.

If your package or merchandise arrives visibly damaged, please contact us within 72 hours after delivery when reasonably possible.

To help us understand what happened, please provide:

• Your order number

• A description of the problem

• Clear photographs of the affected merchandise

• Photographs of the outer packaging when shipping damage is visible

• Any relevant carrier information

Please keep the damaged item and its packaging while your request is being reviewed.

Once we have reviewed the circumstances, we will advise you of the appropriate next steps. Depending on the situation, this may include replacement, refund, or another suitable resolution.

When Tracking Says “Delivered”

Carrier tracking may occasionally indicate that a package has been delivered before the recipient can locate it.

If this happens, we recommend first checking:

• Around the usual delivery location

• With other members of the household

• With a building reception desk or mailroom

• With neighbors where appropriate

• Any delivery photograph or carrier notification

• Directly with the carrier responsible for final delivery

Some carriers may complete their delivery scan shortly before the parcel is physically accessible to the recipient.

If you still cannot locate the shipment after checking these possibilities, contact Nserqlio™ Customer Care with your order and tracking information.

Packages Confirmed Lost in Transit

A parcel that has not received a recent tracking update is not automatically considered lost.

Where the responsible shipping carrier confirms that a package has been lost in transit, please contact our team with the relevant order and tracking information.

We will review the shipment record and determine the appropriate resolution, which may include arranging a replacement at no additional product cost or issuing an applicable refund.

Undeliverable & Returned Packages

A carrier may return a parcel when delivery cannot be completed. This can occur because of an incorrect address, unsuccessful delivery attempts, refusal of the shipment, or other carrier-specific circumstances.

If an order is returned to the sender, contact us so that we can review its status and available options.

Additional shipping costs may apply if reshipment is requested because the delivery information originally supplied with the order was incorrect or incomplete.

Delivery Questions

If your tracking information is unclear, your parcel appears substantially delayed, or you need assistance understanding the status of your Nserqlio™ order, our customer care team is available to help with information accessible to us.

When contacting us about shipping, including your order number and tracking number, if available, will help us locate the relevant details more efficiently.

Nserqlio™ Customer Care
Email: service@nserqlio.com

Please note that the address above is our business contact address and should not be used for merchandise returns unless specifically provided in your authorized return instructions.

From the first layer you choose to the moment it reaches your wardrobe, Nserqlio™ wants every part of the experience to feel considered.

Thank you for shopping with Nserqlio™.